Essential Functions

× Union-experience required.

× Conducts weekly meetings with operation leadership.

× Consults with line management, providing HR guidance when appropriate.

× Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.

× Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.

× Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.

× Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

× Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

× Provides HR policy guidance and interpretation.

× Act as the first level of support to trouble-shoot HR applications and systems, and HR-related report writing problems encountered by users.

× Develop and nurture productive partnerships with internal and external stakeholders.

× Help customers and partners meet their business objectives by pro-actively providing timely employee information reports.

× Daily shift reports to be uploaded to the city designated system.

× Oversight of payroll compliance with team members to ensure employees are clocking in and out and approval is happening as scheduled.

× Monitoring of Trax reports and compliance for the shifts.

× Respond and dispatch (phone, paging system and emergency situations which are rare).

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× Performs other related duties as assigned.

Knowledge and Skills

· Strong process orientation, analytical and problem-solving skills, and attention to detail.

· Excellent customer orientation, interpersonal and verbal/written communication skills.

· Excellent project/time management and organization skills and ability to work under dynamic deadlines.

· Computer proficiency with Microsoft Office products and comprehensive knowledge/experience with HRIS systems a must.

· Report development and analysis required. Functional guidance skills for administrative support needs.

Education and Work Experience

· Bachelor's degree in business preferably in Human Resources Management.

· Human Resources or equivalent education and/or experience. HR certification a plus.

· A minimum of 5 years customer-centric, business-aligned, operationally oriented Human Resources Business Partner experience.

· Service industry experience preferred.

· A minimum of 3 years of Union experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.